The reporting format captures how, when, where and why the incident occurred, along with the comments of personnel on duty.
Customize forms to document all happenings at work
Providing security to a person, event or property is too serious to spend time in basic stuff. Incidents that happen in the form of accidents, injuries, violent disturbances, property damages, and criminal activities need to be immediately reported. Novagems Customer Incident Report feature comes with the ability to make changes to the forms swiftly. It saves your time and effort while capturing all the necessary details. Real time reporting of unfavorable incidents not only keeps the property/person safe, but also adds credibility to your business.
Say goodbye to hefty record-keeping
Update your business with standardized workflow. Improve data safety, quickly access employee documents, reports, and schedules, and use advantages of digitalization to create a better work environment. Know whether your employees are working efficiently or examine business-critical dashboards to gain valuable insights. Reduce dependency on manual record keeping to get rid of inaccuracies and errors in data. Eliminating paperwork means lower overheads as digital records need less people. The cost of managing data on a shared cloud is also significantly lower.
Collect every piece of data for future Analytics
Data collected by security agencies is prone to unintentional mishandling. Automated data collection by Novagems captures only the relevant details and turns them into digital files before any such risk arises. It gives a faster turnaround time, reduces efforts and manual labor in processing, cross-checking, scanning, and mailing out the details as notifications to the stake holders. With fewer people needed to manage automation, the files face lesser risk of mismanagement and result in huge cost savings for a business.
Meaningful reports that lead to informed decisions
Monitoring operations procedures of a security company is a continuous process. Fast and accurate reporting of performance insights not only increase work efficiency of team, but also enable quick and accurate decisions. Real data reports are updated regularly and leave less room for errors. The time to respond to incidents reduces, which is a critical factor of business operations for a security company. It gives an edge over competitors by sharing valuable business insights that lead to better customer service management.
Security Guard Management Software
Our customer reviews
“It makes work easy. A good solution for management.”
John P.Director of Operations
“Most of my comments are documented in the ratings, but ease of use is high, they were able to get us up and running in little to no time, they schedule meetings to teach how to use the software”
Tameka R.Interim Administrative Manager
“Most likable feature for Novagems is the scheduling, GPS monitoring, checkpoints/tours and timekeeping tools.”
“Novagems offers a great solution for the managers. It helped me manage the guards with ease. Their installation process was fast and I consulted them to learn how to use the app”
“The Panic Alert button helped us prevent a big mishap recently. We were able to send backup to our guard in time. Thanks to Novagems. A really thoughtful system.”
“This system is user-friendly. Their 24 hours support services Quick response Very effective reporting Professional Team”
Nathan OManaging Director
“Provides a combination of Services in one place/platform. Allows us to roster staff to shifts, prove time in attendance for both customer verification and payroll”
“We love their app. Due to COVID, it made us extremely easy for us to watch and supervise security on our premises.”
“As a security guard I was not sure if I would be able to get the idea of this app. But it was very easy to use. It made my interaction with the supervisor very fast. It is helpful. ”
“I have worked as a guard for a long time but this solution is a game-changer. Smart technology is put to the best use. ”
Strong built, a clean background, some relevant guarding experience, additional training on the job and a smart app on guarding solutions that keeps you updated on the latest posts and orders.
A tool that brings accountability to the forefront. You can’t watch your security officers 24 hours a day. With our tech, you don’t have to. Just set it up once, and get automated alerts, reports and analytics on whether your people are doing the right work or not.
A user-friendly system that gives the business owner and employees a better way to work, collaborate and manage shifts. Replace manual tasks of resource allocation with a solution that can fit anywhere anytime.