The reporting format captures how, when, where and why the incident occurred, along with the comments of personnel on duty.
Customize forms to document all happenings at work
Providing security to a person, event or property is too serious to spend time in basic stuff. Incidents that happen in the form of accidents, injuries, violent disturbances, property damages, and criminal activities need to be immediately reported. Novagems Customer Incident Report feature comes with the ability to make changes to the forms swiftly. It saves your time and effort while capturing all the necessary details. Real time reporting of unfavorable incidents not only keeps the property/person safe, but also adds credibility to your business.
Say goodbye to hefty record-keeping
Update your business with standardized workflow. Improve data safety, quickly access employee documents, reports, and schedules, and use advantages of digitalization to create a better work environment. Know whether your employees are working efficiently or examine business-critical dashboards to gain valuable insights. Reduce dependency on manual record keeping to get rid of inaccuracies and errors in data. Eliminating paperwork means lower overheads as digital records need less people. The cost of managing data on a shared cloud is also significantly lower.
Collect every piece of data for future Analytics
Data collected by security agencies is prone to unintentional mishandling. Automated data collection by Novagems captures only the relevant details and turns them into digital files before any such risk arises. It gives a faster turnaround time, reduces efforts and manual labor in processing, cross-checking, scanning, and mailing out the details as notifications to the stake holders. With fewer people needed to manage automation, the files face lesser risk of mismanagement and result in huge cost savings for a business.
Meaningful reports that lead to informed decisions
Monitoring operations procedures of a security company is a continuous process. Fast and accurate reporting of performance insights not only increase work efficiency of team, but also enable quick and accurate decisions. Real data reports are updated regularly and leave less room for errors. The time to respond to incidents reduces, which is a critical factor of business operations for a security company. It gives an edge over competitors by sharing valuable business insights that lead to better customer service management.
Security Guard Management Software