Frequently Asked Questions

Novagems is a security guard management software that provides quick, efficient, and one-stop solution for security service management. Befitted with a user-friendly interface, Novagems provide real-time security data to security companies to manage their security guards and render uncompromised security operations. It is a mobile web-based application that aims to boost the communication flow in the team, provide real-time incident reports, and boost the performance of your security guards significantly.
We believe in relationships that build on the ground of mutual trust and respect. This is the key reason we do not put up any contract and offer the freedom of any time cancelation of subscription to our clients. We charge on a monthly -basis which allows the client to cancel the subscription whenever they do not get satisfactory results.
Novagems is available on a free trial period of 14 days after which you will have to buy a full-service subscription, to be paid on a monthly basis. The free trial period allows you to evaluate the efficiency of the software and enjoy its instant benefits.
Yes, when you rely on us, we ensure that we are readily available to help you with your concerns at any time of the day. We offer a 24/7 customer support service to our clients. You can reach us for any technical support required or any other query you want to get answered. You can live chat with our customer care executive or email us at
Yes, we offer volume discounts and discounts for paying annually. To discuss discounts applicable on your volume orders or annual payment, contact us by sending an email at You can also live chat with us using the Novagems platform/ website.
Yes, the software-generated reports are editable and you can make the desired changes before you share them with the clients.
To avoid any discrepancies in the results, it is recommended that the guard devices be online while using the service.
Yes, Novagems software can be used on smartphones and laptops both. It is compatible with all operative systems.
You can add unlimited guards without paying any extra charge.
You can add unlimited sites without paying any extra charge.
Yes, your data is safely stored in clouds which are only accessible with authentic user access only, you can rely on this cloud-based application for your confidential and sensitive data and manage the security by providing restricted and limited user access.
Yes, the GPS tracking and Geo-fencing feature will send you an alert when a security guard has missed a security checkpoint. You can also live to monitor the movement of your security guards and take appropriate actions.
You can schedule a free demo for the software, to request a free demo, email us at Or contact us 1-844-844-0038.
As long as you have the subscription of Novagems, your data is safely and securely stored in the cloud and available to access anytime.
A workforce management system provides the right set of tools for tracking, scheduling, and assigning work in a systematic manner. With the help of this system, you can minimize your workload and maximize productivity. This software is the most beneficial tool in the cleaning services industry and security guard companies where employees are required to stay away from offices for numerous hours.
A workforce management system will not only help you reduce the extra cost spent in scheduling your workforce but will also boost the productivity of the employees. This will save the hassle of maintaining spreadsheets, timesheets, and tracking. When the performance of your company will increase so will the reputation and credibility.
When it comes to managing cleaning services, there are many cleaning services software available. You need to choose the one which meets your requirements and optimizes the work. You can rely on Novagems which provides features like scheduling, tracking, and team chat like features on one platform.
You can always reach the support system at Novagems or directly call them at 1-844-844-0038. Your query will be taken up as a priority and they will try to resolve it within 7 days or before that. Novagems keeps customer services as its priority and is always available to assist the needs of its customers.

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