Cross-Selling And Upselling Cleaning Services To Boost Profitability

Wed, Dec 14, 2022

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Running a cleaning business is far more challenging than it may appear in general. These businesses must face extensive competition to get their customers' attention and grow.

Cross-Selling And Upselling Cleaning Services To Boost Profitability

But cross-selling and upselling your cleaning services can be beneficial in this case.

Besides that, cleaning businesses in the 21st-century leverage technologies through advanced cleaning management software to drive results. Before you start enhancing your revenue generation with these tactics, you must understand them effectively. So continue reading to learn more on the subject and grow your business.

What Exactly Is Cross-Selling And Upselling?

People often refer to cross-selling and upselling as the cousins of conventional selling. Upselling is a sales strategy for selling a more expensive and superior version of the product or service your customer is buying. One can establish this superiority with a better and higher line of services or offer the same service with added value for your customers.

On the other hand, cross-selling is a bit different. The strategy behind cross-selling is to sell products or services related to what your customer already has. In most cases, these services will vary based on the service category or product you offer. For instance, you have a customer in your cleaning store looking to wash their clothes. You can then give your customers a 5% discount on ironing these clothes to promote cross-selling.

Effective Ways Cleaning Businesses Can Use Cross Selling And Upselling To Their Advantage

Cross-selling and upselling strategies can potentially take your cleaning business to new heights. That said, let’s check out some of the ways cross-selling and upselling drive revenue generation and growth.

  • Make Efforts To Boost Customer Loyalty: It is no secret that a cleaning business has to spend more resources to acquire a new customer than to retain an existing one. Every business looks for ways to minimize costs and amplify revenue generation. In the case of cleaning businesses, they can use cross-selling and upselling tactics to boost customer loyalty. You must convince your customers to choose you for recurring cleaning to avail of cost-effective benefits with minimal obstructions.

    Thoroughly understand your customers’ needs and preferences. Analyze their purchase history to identify potential cross-selling opportunities that align with their interests. Offering additional services tailored to a customer’s needs demonstrates a deeper understanding of their preferences, fostering loyalty and long-term relationships. Selling a cleaning business is never easy, but if your own customers will pitch your business then you will have a competitive advantage.

  • Advertise Your Offerings: Not every customer will come to your door to learn more about your services. As a result, it becomes imperative that you use cross-selling and upselling tactics to inform customers about what you have to offer. These days, there is no shortage of impactful and budget-friendly advertising solutions to help your business reach the right audience. Search engine optimization (SEO) or social media marketing (SMM) are the most effective and affordable ways. Hence cleaning businesses need to incorporate their cross-selling and upselling strategies with these marketing tools to drive better results.

    Equip your sales team with the knowledge and skills to effectively cross-sell and upsell. Empower them to identify opportunities during customer interactions and demonstrate the value of additional services.  Emphasize the benefits and advantages of the additional services you propose. Focus on how these services enhance cleanliness, hygiene, and overall customer satisfaction. 

  • Provide Efficient Cleaning Services: Cleaning is a universal chore; most people are not very fond of completing tasks. But cleaning businesses can change that perception by enhancing the overall efficiency of their cleaning services. You can even leverage innovative cross-selling and upselling strategies to drive better results in this sphere. For instance, your customer called you to clean their homes. In such cases, you can remind them that their hardwood floor could benefit from some polishing and waxing. As a result, you can increase your revenue while spending more or less simultaneously, which helps enhance efficiency on a bigger scale.

    Emphasize the benefits and advantages of the additional services you propose. Focus on how these services enhance cleanliness, hygiene, and overall customer satisfaction. Create attractive services that combine popular cleaning services. Offer discounted rates for packages to incentivize customers to choose more comprehensive solutions. Customer service strategies for cleaning companies are best used and implemented when the customers are happy.

  • Use Seasonal Cleaning To Your Advantage: No matter where you operate your cleaning business, every region has a specific cleaning season. It can be during Christmas, while the occasion might be different in other areas. As a cleaning business, this is the best opportunity you get to enhance your revenue generation. You can even take a step further to integrate your cross-selling and upselling strategies with these reminders. For instance, you can create appealing promotional offers to lure more customers during the season and make the most of it. Besides that, this tactic also helps enhance customer loyalty while keeping them engaged with your cleaning business.

    How To Sell A Cleaning Business

    21st century cleaning services are all about selling the business in an innovative way. There is a lot of competition in the market hence the owners need to be creative in upselling services 

    Selling a cleaning business can be a great way to retire, pursue other interests, or simply cash out on your hard work. However, it’s important to do your research and plan carefully in order to get the best possible price for your business.

    Here are some tips on how to sell a cleaning business:

    Get organized

    Before you start marketing your business, take some time to get organized and gather all of the necessary paperwork. This includes your business plan, financial statements, contracts, and client lists.

    Set a fair price

    It’s important to set a fair price for your business. You don’t want to undervalue your business, but you also don’t want to overprice it. You can use online resources to get an idea of what similar businesses in your area have sold for.

    Market your business 

    There are a number of ways to market your business for sale. You can list it on online marketplaces, such as BizBuySell or Craigslist. You can also reach out to potential buyers directly, such as other cleaning businesses in your area.

    Negotiate the sale

    Once you’ve found a buyer, you’ll need to negotiate the sale price. Be prepared to compromise on the price and be willing to walk away if you’re not happy with the terms.

    Close the deal

    Once you’ve agreed on a price, it’s time to close the deal. This involves transferring the ownership of the business to the buyer and finalizing the paperwork.


Cross-selling and upselling cleaning services are invaluable tools for cleaning companies seeking sustainable growth and profitability. By understanding your customers’ preferences and tailoring offers to their needs, you can foster loyalty, maximize revenue, and differentiate your business in a competitive market. As you implement these strategies, remember to emphasize the value of additional services and continually seek feedback to refine your approach.

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