What, Why, and How of the Workforce Management System!

December 31, 2020

Creating and Managing a Diverse Workforce is a Process, Not a Destination!

Management has always remained the core of a successful business. With right management, any business, irrespective of its nature, has thrived and achieved its common goals of success and profitability. The security business is no exception as the need for Workforce Management in the security business is imperative. Right management and organization allow security businesses to plan, execute and balance the resources available and ensure that the organizational goals are achieved efficiently while maintaining work quality and customer satisfaction.

Right Focus on management helps security businesses achieve several goals including knowing the customers, utilizing resources, maximizing output, and service quality as well as maximizes profitability. When a company has the right management plan, everyone involved in the processes knows their roles and responsibilities which helps in the smooth functioning of the organization on the whole. Workforce Management allows a business to ensure that the employees are dedicated as well as accountable towards their job roles. It also means that supervisors have the means to ensure that the set protocols are being followed and that all the resources of the organization are being put to the best use.

While the traditional approach to Workforce Management has been lengthy involving a lot of paperwork and manual intervention, the advent of the Workforce Management System has simplified the processes.

This post describes the Workforce Management System and its efficacy in boosting business quality and profits. Let’s dig deeper into Workforce Management Solutions available for security companies and how they have helped the companies achieve their business goals.

What is a Workforce Management System?

Workforce Management System is a set of processes that allows a business to follow specific processes, unique to every business, aimed at boosting the productivity of the employees and the organization on the whole. Workforce Management includes forecasting the requirements of employees, creating and managing security guards schedules based on the services to be performed on a day-to-day or hour-to-hour basis.

Workforce Management was previously conducted with manual processes but the introduction of the Workforce Management app has made it more efficient and useful for the security guard companies. 

Why is the Workforce Management System important?

Workforce Management System has offered an array of benefits to security guard companies. Utilizing the resources optimally has always been a challenge for security companies and with the Workforce Management System approach, an equilibrium can be set. Businesses struggle to manage a range of business activities such as recruitment, payroll, employee performance, reporting, and continuous improvement. The Workforce Management approach pays attention to these aspects of organizational stability and offers simplified yet effective solutions. For instance software like Ceridian Day force HCM allow to maintain all HRM-related tasks in simpler clicks and ensure full efficacy of the organization.

What is included in a Workforce Management System?

Workforce Management System is a broader form of HRM but with many modifications and additional inclusions. It comprises a range of activities each focused on optimal utilization of resources. Some of the critical processes included in the Workforce Management System includes:

1. Staff scheduling:

Scheduling is a very critical aspect of workforce management. Businesses have to create specific schedules for security guards, based on a range of business variables including leaves, workload, absenteeism, availability, and more. Traditionally, a manual approach was followed for staff scheduling which was both time-consuming and prone to errors. The absence of effective Workforce Management Software this poses great risks to companies such as left bereft in time of critical needs.

2. Time and Attendance:

Another crucial aspect of business profitability is time and attendance management. The Workforce Management enables companies to have a strategic approach that helps understand the attendance patterns and predict what lies in the future in terms of demand for additional employees, planned and unplanned absence, and more. The right set of tools and processes also allows security companies to manage shift data including time in and out reports and calculate man-hours for payroll processing.

3. Employee performance management:

The Workforce Management System approach focuses on providing insights into the business to companies. Security guard companies can assess the guard’s engagement levels and identify what drives the employees towards more accountability and productivity. Besides, an individual’s record of performance allows security guard employers to identify hardworking employees and reward them accordingly. Similarly, it allows reprimanding poor performers. For example, Novagems allows supervisors and managers to track security guard movements and ensure dedicated service. The GPS technology enables locating security guards at the client’s site boosting security as well as accountability in guards.

4. Compliance:

Compliance is a very critical aspect of the security business. If you do not have a compliant security guard force and documents in compliance with the local and national industrial regulatory laws, the legitimacy of your business can be compromised. Non-compliance can further expose you to fines and employee lawsuits. Workforce Management Solutions can help you track security guards licenses and other internal and external compliance aspects.

5. Payroll:

Payroll processes can be automated with a Workforce Management System. The custom reports that are error-free ensure accurate payroll management which boosts the efficiency of the organization on the whole. From instant payments to shift management and synchronization of timesheets with the payroll process, all tasks can be done quicker and more effectively.

6. Lone worker management:

In the security industry, lone worker management is of great importance. The incident reporting system of modern Workforce Management Solutions allows security guards to raise a panic alert as well as report incidents in real-time. This allows supervisors to relate instructions and record the cases for future references.

Why use a Workforce Management System?

The benefits of Workforce Management Systems are plenty ranging from improved workforce productivity, enhanced shift and schedule planning, robust performance management system, improved client services, and uncompromised compliance.

Because of these Workforce Management System benefits the software proves highly useful for sectors involving time and nature sensitive tasks such as the security industry. It boosts overall business productivity while adding credibility and profitability to the business’s account.

Key benefits of a Workforce Management System:

• Enhanced payroll efficiency as time and labor-intensive tasks can be completed in lesser time and errors.

• Better insight into workforce engagement, job assignment, attendance, productivity, and performance. This helps in identifying the need for training as well as loopholes in the processes

• Optimum utilization of resources such as time, money, and efforts.

• Audit-ready reporting system to save time and errors and maintain the company in a compliance-ready stage.

• Robust leave and absenteeism management system to forecast employee requirements in the future.

• Boost in security guard accountability and thus performance which further contributes to a boost in productivity of the organization.

Workforce Management Software

The arduous, manual tasks of managing employees, achieving daily goals, and ensuring service quality have been simplified significantly. With the right workforce management app, businesses can gain insights into the business metrics and calculate the right number of security guards required for a client site to carry out assigned duties as well as monitor and evaluate security guard’s performance.

The modern Workforce Management Software features cover all aspects of employee management and contribute greatly towards organizational growth and profitability.

Workforce management - Past and Present!

It is important to note that Workforce Management is not a new concept. Companies in the past have used a range of systems and technologies to automate their processes. However, modern Workforce Management Solutions are more advanced.   

The revolution started with time and attendance management systems which automated the crucial processes. It was soon spread to payroll processing and today almost all aspects of business processes and organization are effectively covered under reliable Workforce Management System features.

A common question to ask is What does a Workforce Management System do?  It is evident with the above mentioned information that modern Workforce Management systems like Novagems support all aspects of a security system. from GPS Tracking to incident reporting, Shift scheduling to client management as well as time and attendance management, Workforce Management System works as a one-window solution for security business’s needs.

It is the right time to invest in a Workforce Management System and boost your business profits. The secret of a successful security business is management and organization and Workforce Management Apps allow you to attain the goal with full efficacy.