Fri, Jul 15, 2022
Read in 4 minutes
The cleaning industry is highly competitive at the moment. What helps cleaning businesses stay a step ahead of their competitors is high-quality services, courteous staff, and adequate client communication.
While all these factors equally matter, they revolve around each other.
One thing that can keep all these factors in check is good cleaning employees. If you have high-performing, professional, and efficient cleaners on board, nothing can stop you from climbing the success ladder.
We have created a cleaning employee checklist for companies to find the perfect cleaners for their team. Let us look at the five ways your employees can change the game for your cleaning business:
The first thing to look for in your cleaning staff is the training they received while preparing for the job. When the cleaners claim to be well-trained for the work, ask for relevant certifications or proof.
Aside from training, look into the experience that the cleaners have.
If you are hiring someone for commercial cleaning, ask for their experience in the same. If you are hiring maids, ask for their work in residential cleaning.
The experienced and well-trained staff represents a cleaning company better than newbies and undertrained cleaners. Also, with cleaning being a labor-intensive task, it is crucial to test the experience and training of the staff well in advance.
The second point in our cleaning employee checklist is professionalism. With the help of personal interviews, you can test how well-behaved and professional the candidate is.
Though the final test of an employee’s professionalism is when they start working, there are still ways to look into their state of mind. For example, you can ask them situation-based questions. Their answers will speak volumes about their experience with the client and how professional they are.
When you have highly professional employees, they will communicate with the clients way better than novice cleaners. If you have hired inexperienced staff or freshers, you can always train them to behave professionally. Share your company’s code of conduct with them to ensure they stick with it and stay within their professional limits during work.
For businesses like cleaning companies, your staff should work well in teams. For instance, let us assume you are a commercial cleaner and your staff needs to clean an entire office building. There is no way that you will send only one cleaner to do the job. You need to assign the task to a big team of cleaners and further divide it into groups. These groups will take care of all the office cleaning checklists by working in harmony.
Therefore, it is crucial for cleaning companies to hire team players. If someone does not like working in teams, they might not be a suitable match for cleaning companies.
Cleaning business is service-based and your staff needs to be hospitable, trustworthy, and courteous towards your clients.
Clients allow cleaners to work on their property and trust the cleaning companies. If a cleaner does not have a good attitude, is arrogant, shady, or fussy, the client will not like working with them. They will either ask the managers to change the staff for them or end the contract with the company.
So, it is crucial to have a courteous and reliable staff. The cleaners should greet the clients warmly, listen to them patiently, and abide by their guidelines or directions. They should always take care of the comfort and satisfaction of the clients and reply to them in a friendly manner.
Having such courteous and reliable cleaners on the teams ensures that there will be no trouble at work from your staff’s end. Also, such cleaners add to the reputation of a cleaning company.
A well-behaved, courteous, and professional employee will only serve you well if they are hardworking too. So, the next point on our cleaning employee checklist is dedication and hard work.
In the end, one of the primitive factors that decide your reputation is the services you deliver. If your cleaners do not do a good job cleaning houses and commercial spaces, your company is less likely to grow. However, if you have self-motivated, dedicated, and hardworking employees, they will help you build a good reputation and win more leads.
So, these were the five traits on our cleaning employee checklist you must swear by when hiring cleaners. No matter long your office cleaning checklists are, the right cleaners will get it all done with a smile. So, keep hunting for the best fit for your company till your team is full of professional and efficient individuals. For more tips, follow Novagems.